Privacy Policy
Pixelcare Pty Ltd (“Pixelcare”, “we”, “our”, “us”) respects your privacy and handles personal and health information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and applicable AHPRA confidentiality requirements.
1. Information We Collect
We may collect:
- Identity and contact details such as name, email, phone, and business information
- Health or clinical information provided to us for service delivery or automation support
- Usage and technical data such as IP address, browser type, and interaction data collected via cookies and analytics
- Information provided through forms, emails, phone calls, meetings, or consultations
- Billing and invoicing information where relevant
Health and other sensitive information are handled with extra care and confidentiality.
2. How We Collect Information
- Directly from you when you contact us, subscribe, book a consultation, or engage our services
- Through online forms, booking systems, and our website
- From authorised third parties or healthcare providers where needed to deliver services
You may remain anonymous or use a pseudonym unless identification is required for us to provide our services.
3. Purpose of Collection and Use
We collect and use information to:
- Deliver, maintain, and improve our services and client support
- Respond to enquiries and manage client relationships
- Provide healthcare related automation, reporting, and compliance support
- Manage billing and administration
- Send updates, resources, or newsletters where you have subscribed
- Meet professional, legal, and regulatory obligations under AHPRA and the Privacy Act
We only use or disclose information for the purpose for which it was collected or as required or authorised by law.
4. Disclosure of Information
We do not sell or rent personal information. We may disclose information to:
- Technology and cloud service providers that support our systems such as Google, Make.com, and Monday.com
- Professional advisers such as accountants, IT consultants, and legal representatives
- Health practitioners or partner organisations where necessary and with consent
- Regulatory or law enforcement bodies where required by law
All third parties are bound by confidentiality and privacy obligations consistent with Australian privacy law and AHPRA standards.
5. Storage and Security
We take reasonable steps to protect personal and health information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Measures include encrypted storage and transmission, password protection, role based access controls, and secure cloud infrastructure. When information is no longer required, it is securely deleted or de identified.
6. Health and Sensitive Information
We collect health and other sensitive information only where necessary and with your consent, unless an exemption applies under the Privacy Act, for example to reduce or prevent a serious threat to life, health, or safety. This information is treated with the highest level of confidentiality.
7. Cookies and Analytics
Our website may use cookies and analytics tools to understand performance and improve user experience. You can disable cookies in your browser, although some features may not function correctly.
8. Access, Correction, and Complaints
You may request access to or correction of information we hold about you. Please contact us in writing using the details below. We will respond within a reasonable timeframe.
If you believe your privacy has been breached, contact us so we can investigate and resolve your concern. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).
9. Overseas Disclosure
Some service providers may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure your information is protected to standards that are consistent with Australian law.
10. Updates to This Policy
We may update this policy to reflect changes in law or our practices. The latest version will be available on this page with the effective date shown above.
11. Contact Us
Pixelcare Pty Ltd
247 Henley Beach Rd, Torrensville, SA 5031 (by appointment only)
Phone: 0483 927 212
Email: info@pixelcare.com.au
Hours: Mon–Fri 9am–5pm
